You can withdraw funds from your MFS Africa account at any time. MFS Africa provides two withdrawal methods. Bank account and mobile money. This article is about withdrawing to your bank account.

How it works

You request a funds transfer to your bank account by sending an email to portal-support@mfsafrica.com . Once we receive and verify your request, we will initiate the transfer.

Payment withdrawal requests must be made by an authorized company signatory. MFS Africa will confirm withdrawal authorization using the company information we have on file.

The funds request must include:

  1. The amount and currency to be withdrawn

  2. The source account (if your company has many accounts with MFS Africa)

  3. The target bank information (bank name, account name, account number, address and any routing information)

The target bank account must be in the names of the company. If any other account is used, the request must be accompanied by an authorization letter on the company letterhead and signed by the company signatories.

Settlement windows and standing orders

IMPORTANT: MFS Africa shall only process settlement requests received by the days and times below. Any settlement requests received outside these times shall be queued up till the next settlement window.

  1. Tuesday by 4pm EAT

  2. Thursday by 4pm EAT

If you want regular settlements, you can request a standing order at either or both of these settlement windows. You only need to do this once. and MFS Africa will settle all your funds to the bank account of your choice at each settlement window until you change the standing instructions.

Currency exchange

For settlements to currencies or countries other than the account currency, MFS Africa reserves the right to delay the settlement based on availability of funds in the target currency, and/or international movement of funds.

MFS Africa will also charge exchange rate fees and funds transfer fees determined by our funds transfer partners.

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